Shipping policy

Last Updated: August 7, 2026

Shipping Policy Overview

At The PJY Shop, we are committed to delivering your orders safely and on time. This Shipping Policy outlines our order processing, shipping timelines, delivery expectations, and other important information.

By placing an order with us, you agree to the terms outlined below.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders are processed only on business days (Monday to Saturday), excluding public holidays.

  • Once your order has been processed, it will be handed over to our delivery partners for shipment.

Please note that during festivals, promotional sales, or periods of high order volume, processing times may be slightly longer.

Estimated Delivery Time

Estimated delivery timelines are as follows:

  • Metro Cities: 3–7 business days

  • Other Cities & Towns: 5–10 business days

  • Remote Areas: 7–12 business days

Delivery times are estimates and may vary depending on your location, courier partner availability, weather conditions, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

  • We may offer Free Shipping on selected products or promotional offers from time to time.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS (where applicable) containing your tracking details.

You can use the tracking number to monitor your shipment through the courier partner's tracking portal.

Delivery Attempts

Our courier partners will usually make multiple delivery attempts before returning the package.

If delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the order, the shipment may be returned to us.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

The PJY Shop is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided during checkout.

Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • High order volumes

  • Courier operational issues

  • Government restrictions or other unforeseen events

We appreciate your patience in such situations and will do our best to keep you informed.

Lost or Damaged Shipments

If your order arrives damaged or you believe it has been lost during transit, please contact us within 7 days of the expected delivery date.

Include:

  • Your Order Number

  • Photographs (if the package or product is damaged)

  • A brief description of the issue

Our team will investigate the matter and provide an appropriate resolution.

Order Cancellation

Orders can only be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled. Please refer to our Refund & Returns Policy for information regarding eligible returns.