Refund policy

Last Updated: August 7, 2026

At The PJY Shop, customer satisfaction is our priority. We strive to deliver quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, this Refund & Returns Policy explains the process for requesting a return, replacement, or refund.

Refund Eligibility

You may request a return or refund within 15 days of receiving your order, provided that:

  • The item is unused, unworn, and in its original condition.

  • The item is returned with its original packaging.

  • A valid proof of purchase, such as your order confirmation or receipt, is provided.

Items that do not meet these conditions may not be eligible for a refund or return.

Return Process

To initiate a return:

  1. Email our customer support team at pjyshop25@gmail.com.

  2. Include your:

    • Order number

    • Reason for the return

    • Photos (if the item is damaged or defective)

  3. Our support team will review your request and provide the return instructions.

Please do not return any product without receiving confirmation from our customer support team.

Return Shipping

  • Customers are responsible for the return shipping charges unless the item received is damaged, defective, or incorrect.

  • Once your return request is approved, we will provide the appropriate return instructions.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please email pjyshop25@gmail.com with:

  • Your order number

  • Clear photographs of the product

  • A brief description of the issue

After verification, we will arrange a replacement or issue a full refund, as applicable.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalized or customized products

  • Gift cards or vouchers

  • Clearance or final sale items

  • Products that have been used, washed, or damaged after delivery

Refund Processing

Once we receive and inspect the returned item, we will notify you of the status of your refund.

Approved Refunds

If approved, your refund will be processed within 7–10 business days to your original payment method.

Rejected Refunds

If the returned item does not meet our return eligibility criteria, we will notify you via email with the reason for rejection.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account.

  2. Contact your bank or payment provider, as refunds may take additional time to reflect.

  3. If you still have not received your refund, please contact us at pjyshop25@gmail.com.

Cancellation Policy

Orders can only be cancelled before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled. If you wish to cancel your order, please contact us as soon as possible at pjyshop25@gmail.com.